Returns Policy
Last Updated: 25/10/2024
At BORNAGAIN PROJECT, we want you to be completely satisfied with your purchase. However, if you are not satisfied with your order, please review our Returns Policy below.
Our manufacturer is Printful, we comply with their return policy.
1. Eligibility for Returns
-
We accept returns for items that are defective, damaged, or incorrectly printed.
-
Custom-made or personalized items cannot be returned unless they arrive damaged or incorrect.
2. Return Process
To initiate a return, please follow these steps:
-
Contact Us: Email us at xbornagainproject.com within 1 to 7 days of receiving your order. Please include your order number and a description of the issue.
-
Provide Evidence: If your item is defective or damaged, please attach a photo showing the problem.
-
Return Authorization: We will review your request and, if approved, provide instructions on how to return the item.
3. Return Shipping
-
Printful does not cover return shipping costs for items that are not defective or incorrect.
-
If the return is due to our error (e.g., wrong item or defective item), we will cover the return shipping cost.
4. Refunds and Exchanges
-
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed and automatically applied to your original payment method within 1 to7 business days.
-
For exchanges, we will create a new order for the correct item once we receive the returned item.
5. Non-Returnable Items
The following items are non-returnable:
-
Custom or personalized items (unless defective).
-
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
6. Contact Information
If you have any questions or concerns regarding our Returns Policy, please reach out to us at xbornagainproject.com
​
Do you offer refunds?
We only offer refunds to customers who receive incorrect or damaged items. If this is the case, please contact us at [your contact email] with photos
of your item and we will find a solution.
Can I exchange a product for a different size or colour?
We do not offer exchanges at this time. If you are unsure which size will fit you best, please check our size guides in the product descriptions.
It is not a common case, but it can happen that there is an error in the labelling of a product. If this is the case, please contact us at xbornagainproject.com within a week
of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.
​
Thank you for choosing BORNAGAIN PROJECT